1. Introduction
This Privacy Policy explains how EDM Solutions collects, uses, stores and protects personal information submitted through the EDM Solutions Product Catalogue, quote request forms, support forms, email, WhatsApp, phone calls and other customer communication channels.
EDM Solutions respects customer privacy and handles personal information responsibly in line with applicable South African privacy requirements, including the Protection of Personal Information Act, 2013, where applicable.
2. Information We Collect
EDM Solutions may collect personal and project-related information when a customer submits a quote request, contacts support, requests product information, registers meters, requests installation, or communicates with EDM Solutions.
This information may include
- Customer name and surname;
- Company or property name;
- Email address;
- Phone number or WhatsApp number;
- Property or installation location;
- Product selections and quantities;
- Meter numbers, meter types or technical details;
- Project requirements;
- Billing or quotation information;
- Support messages, ticket notes and attachments;
- Any other information voluntarily provided by the customer.
3. How We Use Information
EDM Solutions uses customer information to
- Prepare quotations;
- Respond to enquiries;
- Confirm product suitability;
- Process quote requests;
- Communicate with customers;
- Arrange delivery, installation or configuration;
- Register or link meters where required;
- Provide technical support;
- Manage customer service tickets;
- Improve catalogue services and customer support;
- Comply with legal, operational and administrative requirements.
4. Quotation and Project Processing
Because the EDM Solutions catalogue is quotation-based, the information submitted by customers is used to understand the required products, quantities, site conditions and service requirements.
EDM Solutions may contact the customer to request additional information before issuing a final quotation.
5. Sharing of Information
EDM Solutions does not sell customer personal information.
Information may be shared only where reasonably necessary, including with
- Suppliers for stock confirmation or warranty assessment;
- Courier companies for delivery;
- Installation teams for site work;
- Vending or meter system providers for meter linking or configuration;
- Internal staff responsible for quotations, support, installation or billing;
- Professional advisers or service providers where required;
- Authorities where required by law.
6. Third-Party Providers
Some services may involve third-party providers, including courier companies, meter manufacturers, vending providers, payment providers, hosting providers, communication tools and support systems.
Where third parties are involved, EDM Solutions will share only the information reasonably required to complete the relevant service or request.
7. Storage and Security
EDM Solutions takes reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Information may be stored on EDM Solutions systems, email systems, support systems, servers, backup systems and approved business tools.
Although reasonable protection measures are used, no electronic system can be guaranteed to be completely secure.
8. Retention of Information
EDM Solutions may keep customer information for as long as reasonably necessary to manage quotations, customer support, product supply, installation history, warranty records, billing records, legal obligations and business administration.
Where information is no longer required, EDM Solutions may securely delete, archive or anonymise it where practical.
9. Customer Rights
Customers may contact EDM Solutions to request
- Correction of inaccurate personal information;
- Confirmation of information held where applicable;
- Removal of information where legally and operationally possible;
- Assistance regarding privacy concerns.
Some information may need to be retained for legal, accounting, operational, warranty, support or legitimate business reasons.
10. Accuracy of Information
Customers are responsible for providing accurate and complete information. EDM Solutions will not be responsible for quotation errors, processing delays, incorrect product recommendations or support delays caused by inaccurate or incomplete information supplied by the customer.
11. Website and Technical Information
The catalogue may collect basic technical information such as browser type, device type, pages visited, date and time of access, and general usage information.
This information may be used for website performance, security, troubleshooting, analytics and improving the customer experience.
12. Cookies and Tracking
The EDM Solutions catalogue may use cookies or similar technologies to support website functionality, improve performance, remember user preferences, manage quote basket behaviour or support analytics.
Customers may adjust browser settings to limit cookies, but some website functions may not work correctly if cookies are disabled.
13. Email and Communication
By submitting a quote request or enquiry, the customer agrees that EDM Solutions may contact them using the contact details provided.
EDM Solutions may communicate by email, phone, WhatsApp, SMS or support ticket where appropriate.
14. Marketing Communication
EDM Solutions may send product updates, service information or business-related communication where permitted. Customers may request not to receive marketing communication.
Operational messages relating to quotations, invoices, support, installation, delivery or active services may still be sent where necessary.
15. Children’s Information
The EDM Solutions catalogue is intended for business, property, utility and project-related enquiries. It is not intended for children to submit personal information.
16. Cross-Border Processing
Where any system, hosting provider, software provider or third-party service stores or processes information outside South Africa, EDM Solutions will take reasonable steps to ensure that the information is handled responsibly.
17. Changes to This Privacy Policy
EDM Solutions may update this Privacy Policy from time to time. The latest version published on the catalogue will apply to future use of the catalogue and future submissions.
18. Contact Details
For privacy questions, correction requests or concerns about personal information, customers may contact EDM Solutions using the official contact details below.
Email: info@edmsolutions.co.za
Call: 010 009 5448
WhatsApp: 0692765353
Operating Area: South Africa
Business Hours: Monday to Friday, 08:00 to 17:00